Frequently Asked Questions
Everything you need to know about your Max and Lily shopping experience.
What materials are used in Max and Lily furniture?
We prioritize quality and safety by using solid New Zealand pine wood and non-toxic, low-VOC finishes to ensure a healthy environment for your home.
How much does shipping cost?
We offer free standard shipping on all orders over $100 within the contiguous United States. For smaller orders, a flat-rate shipping fee is applied at checkout.
What is your return policy?
If you are not completely satisfied, you can return your items within 30 days of delivery. Please ensure the furniture is in its original packaging and unassembled condition.
Do your beds come with a warranty?
Yes, all Max and Lily furniture includes a one-year limited warranty that covers manufacturing defects and hardware issues from the date of purchase.
Are the beds easy to assemble?
Our products are designed for straightforward assembly. Each shipment includes detailed instructions and all necessary hardware; most customers find they can complete assembly in under two hours.
Do I need a box spring for your bed frames?
No, our bed frames are designed with a supportive slat system, meaning you can place your mattress directly on the frame without the need for a box spring or bunkie board.